FAQs

Who is Rhode Island Energy?

Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions.

For more information about the Rhode Island Energy Marketplace, go here.

What is the Rhode Island Energy Marketplace?

The Rhode Island Energy Marketplace is an online e-commerce plantform where eligible utility customers can buy discounted energy-efficient home prodcuts with instant rebates.

Who runs the Rhode Island Energy Marketplace?

This marketplace is brought to you through a collaboration between Franklin Energy and Rhode Island Energy.

Who is eligible for this marketplace?

The Rhode Island Marketplace is available to active Rhode Island natural gas and electric residential customers. Utility incentive eligiblity for products is determined based on utility service and survey questions asked during marketplace account creation. All offers are subject to change.

 

Is there a maximum amount I can buy?

There is no maximum amount of products that you can buy, but there are limits on how many utility rebated products you can receive. The rebate limits are as follows for customers who are eligible:

Advanced Power Strips: Limit of five (5) incented advanced power strips per calendar year.

Air Purifiers: Limit of two (2) incented air purifiers per calendar year.

Clothes Dryers: Limit of two (2) incented clothes dryers per calendar year.

Room Air Conditioners: Limit of two (2) incented room air conditioners per calendar year.

Showerheads: Limit of four (4) incented showerheads per calendar year.

Smart Thermostats: Limit of three (3) incented thermostats per calendar year.

 

How do I create a marketplace account?

1. Select "Log In" in the top right hand corner of the site, then select "Create an Account." Alternatively, click on the "Create a Marketplace Account" link in the footer of any page.
2. Fill out general information fields on the create new customer account page. This should be the information about the address you are ordering for. Once complete select continue.
3. The site is going to prompt you to link your utility account to the marketplace account. If you have details ready click yes to proceed. If you do not have your details and need to come back to this later, please select no. Note that if you select no, you will no longer see Rhode Island Energy rebates upon login. Each time you log in thereafter, the site will continue to prompt for your utility account details.
4. Enter your Rhode Island Energy electric account number and service address ZIP code. Then click continue.
5. Enter your Rhode Island Energy natural gas account number and service address ZIP code. If you do not have natural gas service with Rhode Island Energy, select "Continue without validating."
6. The site will prompt you with questions about your service address and hit save. Please answer accurately as these can affect program or rebate eligiblity.
7. Congrats! You finished registering for the site and can now checkout and receive Rhode Island Energy exclusive rebates and discounts.

Help! I am not seeing any rebates in my cart.

Please verify that you are logged into the site and/or have created a marketplace account.

 

I have created a marketplace account and I'm still not seeing rebates in my cart.

Please verify that you linked your utility account(s) during the registration process. If you did not link the account or selected 'no' to adding your account, you can add it later by selecting "My Account" in the top section of the marketplace or "My Marketplace Account" in the footer.

Navigate to "My Linked Utility Accounts" and verify details are correct. If you did not add an account before, you can do so now by selecting "Add Linked Utility Account." You can enter either electric or natural gas account details on this screen.

 

The site will not recognize my utility account number.

Please verify that your account number and service ZIP code matches what is on your utility bill and try again.

 

I verified my information is correct and the site still will not accept my utility information.

Contact us here for assistance. Provide your name, address, and a copy of your most recent utility bill. Our contact center team will research and get back to you shortly.

 

I moved to Rhode Island recently and cannot link my account with the marketplace. Why not?

It can take up to 30 days from your move-in date for the marketplace to have your information associated with it. We recommend trying again after you receive your first utility bill from Rhode Island Energy.

 

I am a commercial customer and the site will not accept my information. Why not?

At this time this marketplace is only for residential customers. Please go here to see our available programs for commercial customers.

 

I have a second home outside of Rhode Island and I'd like to ship my products there but the site will not let me add a Florida shipping address.

Since items are required to be installed at your service address, at this time we do not allow orders to be shipped outside of Rhode Island.

 

How is sales tax calculated on marketplace orders?

As the Rhode Island Energy rebate is a post-purchase rebate, your tax is calculated prior to any incentives being honored.

 

How do I know if my order was received?

After your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive another email with your tracking number. The order confirmation and shipment confirmation emails will be sent to the email address associated with your marketplace account.

 

What forms of payment can I use?

We accept payment by MasterCard™, Visa™, Discover™, or American Express™. All transactions are in U.S. dollars.

 

How long will it take for my order to arrive?

Most orders arrive within 1-2 weeks. Once your order ships, we'll send you a shipment confirmation email with a tracking number. You can use this to check your delivery status on the shipping carrier's website.

 

My question isn't here. What do I do?

Contact us here for additional questions.